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I ordered s belt online on 27/11/2017 and it now 13/12/17 and I have not received any delivery information regarding the above purchase. I have now sent numerous emails and also attempted to speak to customer services. Have not received any reply’s from my emails. This...
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1.0
#1147527
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I visited the Gucci store at Santana Row this evening and it only gave me validation on why I only shop them online. I went in to find out what the turnaround time would be if I brought in one of my limited edition vintage bags to just get a once over cleaning. The man...
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3.7
#1130328
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The first watch in 2015 I wore for about 6 months top. Off and on. Then it stopped working. I was upset because I paid over a thousand for it. I brought into store...King of Prussia. Nice lady took it back and rather than send it for repair she traded it for another...
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2.0
I liked
  • Nancy in repairs at store
I didn't like
  • Repair people that watch was sent too
#1129588
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Gucci sucks

Gucci
#1120469
1.4
Details
I bought a belt that was backordered for 4 months, and when it came it was the wrong size. Not only was I not allowed to exchange it, the price had also gone up in the 4months since I bought it and so they refused to honor the initial price. Great.
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Gucci - Return / refund

Gucci
#1112549
1.8
Details
I Return product I did not receive refund within policy time frame as promised per there written policy and as stated (a company is only as good as there customer service you can't be a high end company with low end service) Gucci offered me free shipping on my next purchase because of the mistake but shipping is already always free so really they offers me nothing to make
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Advertised vs Delivered
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Gucci - Canceled my order 5 times and they dont know why clowns !!!

Gucci
#1102831
1.0
Details
5 times they canceled my order and the clowns that work there cant figure out why but ill tell u why its fraud they say they deliver to canada but they really dont liers like i thought it was illegal to say you do something and you really dont but guess gucci can do that
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Style and Design
Value for money
Warranty
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Gucci - Satisfied customers

Gucci
#1085208
4.7
Details
I think gucci should send me and my son free goods..i love this style but i cant afford it. Single mom with a son .i cut pictures out of magazines. And add it too my wish list on my calendar.. please send a gift. Thanks
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
I walked in and the lady just stared at me, didn't bother to greet me or ask if I need any kind of help. I own a jewelry store and in my store there is always an employee to greet a customer regardless whether they are shopping or just looking we always acknowledge...
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#1073569
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Gucci sunglasses with Swaroski crystals in the arm. Screw was loose. Go to get it tightened. Glue was in screw. They could not get screw driver in screw. There for arm is super loose. I like tight arms. It can be tightened. Went for a replacement pair. They no longer...
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Krissy99999
Anonymous

It is not the stores that sell Gucci. It is Gucci its self that lacks concerns of customers!

1.0
#1072367
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Gucci Watch Warranty Claim
I bought 650 € Gucci watch a year ago. After 6 months of use it stopped working and a vapour appeared inside a watch that was supposed to be ok with swimming, showering and hand washing according to the terms of use. I didn't do any of mentioned except for washing...
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1.0
Longford, England
I didn't like
  • Poor customer service and poor quality
  • Poor quality
#990091
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Omg, Gucci has the worst service ever. I order my husband some shoes on wed/morning 12/21 for X-mas. I requested for next delivery and to be gift rap. I was suppose to receive my package on Thursday and never did. I called them stayed on hold for 2hrs finally talked to...
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2.0
#979143
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I RECEIVED THE 2016 CATALOG BOOK WHICH WAS VERY IMPRESSIVE AT FIRST SIGHT. HOWEVER, WHEN I OPENED IT AND PURUSED THROUGH THE PAGES I BEGAN TO GET UPSET. MY FIRST QUESTION WAS HOW CAN GUCCI AS A COMPANY PUT OUT SUCH A BOOK TO THEIR CUSTOMERS. DO YOU NOT KNOW WHO BUY...
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Anonymous
Anonymous

This is a joke right? *** PC.

2.8
I liked
  • Service i received in your store
I didn't like
  • Lack of diversity in your gift catalog
  • The
#973280
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Today I went to Gucci at the Short Hills mall to purchase a gift. According to Gucci's website, Short Hills had 1 and NYC 5th Ave had 2 of the item. I showed the sales associate the site with the item availability. He informed me that they didn't have the item and that...
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1.9
#943976
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I bought in Bayreuth Lebanon a Gucci polo $550 at the Gucci Branch in the Bayreuth Shouk Mall i wore that polo 1night out and took it to a professional drycleaner who followed the washing instructions but my polo got 1size smaller and i made a complain at the Gucci...
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Anonymous
Anonymous

And i just got off the phone with them about the same thing and i am pissed and i have the ssme feeling and I still want to be refunded....

3.3
#831372
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