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I walked in and the lady just stared at me, didn't bother to greet me or ask if I need any kind of help. I own a jewelry store and in my store there is always an employee to greet a customer regardless whether they are shopping or just looking we always acknowledge...
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#1073569
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Gucci sunglasses with Swaroski crystals in the arm. Screw was loose. Go to get it tightened. Glue was in screw. They could not get screw driver in screw. There for arm is super loose. I like tight arms. It can be tightened. Went for a replacement pair. They no longer...
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Krissy99999
Anonymous

It is not the stores that sell Gucci. It is Gucci its self that lacks concerns of customers!

1.0
#1072367
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Gucci Watch Warranty Claim
I bought 650 € Gucci watch a year ago. After 6 months of use it stopped working and a vapour appeared inside a watch that was supposed to be ok with swimming, showering and hand washing according to the terms of use. I didn't do any of mentioned except for washing...
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1.0
Longford, England
I didn't like
  • Poor quality
  • Poor customer service and poor quality
#990091
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Gucci - Return / refund

Gucci
#1112549
1.8
Details
I Return product I did not receive refund within policy time frame as promised per there written policy and as stated (a company is only as good as there customer service you can't be a high end company with low end service) Gucci offered me free shipping on my next purchase because of the mistake but shipping is already always free so really they offers me nothing to make
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Gucci - Canceled my order 5 times and they dont know why clowns !!!

Gucci
#1102831
1.0
Details
5 times they canceled my order and the clowns that work there cant figure out why but ill tell u why its fraud they say they deliver to canada but they really dont liers like i thought it was illegal to say you do something and you really dont but guess gucci can do that
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Advertised vs Delivered
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Gucci - Satisfied customers

Gucci
#1085208
4.7
Details
I think gucci should send me and my son free goods..i love this style but i cant afford it. Single mom with a son .i cut pictures out of magazines. And add it too my wish list on my calendar.. please send a gift. Thanks
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Gucci Customer Care Review

Gucci
#986398
2.3
Details
Appalling customer service. My husband ordered me a belt for Christmas, but unfortunately was the wrong size. I emailed them three times, with no response. I tried to ring but it is continually busy and there is no system to hold. I tried to fill out the automatic response email from the website but it won't send. I am no stuck with an expensive belt that doesn't fit and no way of returning it.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
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Website
Omg, Gucci has the worst service ever. I order my husband some shoes on wed/morning 12/21 for X-mas. I requested for next delivery and to be gift rap. I was suppose to receive my package on Thursday and never did. I called them stayed on hold for 2hrs finally talked to...
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2.0
#979143
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I RECEIVED THE 2016 CATALOG BOOK WHICH WAS VERY IMPRESSIVE AT FIRST SIGHT. HOWEVER, WHEN I OPENED IT AND PURUSED THROUGH THE PAGES I BEGAN TO GET UPSET. MY FIRST QUESTION WAS HOW CAN GUCCI AS A COMPANY PUT OUT SUCH A BOOK TO THEIR CUSTOMERS. DO YOU NOT KNOW WHO BUY...
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Anonymous
Anonymous

This is a joke right? *** PC.

2.8
I liked
  • Service i received in your store
I didn't like
  • The
  • Lack of diversity in your gift catalog
#973280
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Today I went to Gucci at the Short Hills mall to purchase a gift. According to Gucci's website, Short Hills had 1 and NYC 5th Ave had 2 of the item. I showed the sales associate the site with the item availability. He informed me that they didn't have the item and that...
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1.9
#943976
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I bought in Bayreuth Lebanon a Gucci polo $550 at the Gucci Branch in the Bayreuth Shouk Mall i wore that polo 1night out and took it to a professional drycleaner who followed the washing instructions but my polo got 1size smaller and i made a complain at the Gucci...
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Anonymous
Anonymous

And i just got off the phone with them about the same thing and i am pissed and i have the ssme feeling and I still want to be refunded....

3.3
#831372
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Gucci terrible customer service and product
Gucci terrible customer service and product
Gucci terrible customer service and product
I am particular, but I am not unreasonable. When you are paying that sort of money, you should be expecting perfection. I bought a pair of new logo of Gucci sandals in Gucci Westfield Sydney on 31-01-2016. Wore them on the 07-01-2016 for shopping. Sore feet after half...
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I didn't like
  • Poor quality
  • Management
  • Poor customer service and poor quality
#789153
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The fact that you can purchase sunglasses online, and return them..but CANNOT return sunglasses purchased in store is utterly ridiculous. The fact that the return policy on sunglasses is not present to you before sale or at the point of purchase is *** ridiculous as...
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3.2
I liked
  • Products
I didn't like
  • Management
#786859
Reply to reviews
I feel your pain. I have six Gucci bags. Five of them are the vintage bags and the lining has deteriorated in EVERY last one of the bags. The last one that I bought was purchased while on vacation in Aruba. I barely used it and like you was surprised that the stitching...
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2.0
Glenwood, Maryland
I didn't like
  • Poor customer service and poor quality
#728312
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