filters
state:
Show
city:
Show
product:
Show
Show

Gucci - Satisfied customers

I think gucci should send me and my son free goods..i love this style but i cant afford it. Single mom with a son .i cut pictures out of magazines. And add it too my wish list on my calendar.. please send a gift. Thanks
4.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1085208
Reply to reviews
I walked in and the lady just stared at me, didn't bother to greet me or ask if I need any kind of help. I own a jewelry store and in my store there is always an employee to greet a customer regardless whether they are shopping or just looking we always acknowledge...
Read more
#1073569
Reply to reviews

Gucci sunglasses with Swaroski crystals in the arm. Screw was loose. Go to get it tightened. Glue was in screw. They could not get screw driver in screw. There for arm is super loose. I like tight arms. It can be tightened. Went for a replacement pair. They no longer...
Read more
Krissy99999
Anonymous

It is not the stores that sell Gucci. It is Gucci its self that lacks concerns of customers!

1.0
#1072367
Reply to reviews
Gucci Watch Warranty Claim
I bought 650 € Gucci watch a year ago. After 6 months of use it stopped working and a vapour appeared inside a watch that was supposed to be ok with swimming, showering and hand washing according to the terms of use. I didn't do any of mentioned except for washing...
Read more
1.0
Longford, England
I didn't like
  • Poor customer service and poor quality
  • Poor quality
#990091
Reply to reviews
Show

Gucci Customer Care Review

Appalling customer service. My husband ordered me a belt for Christmas, but unfortunately was the wrong size. I emailed them three times, with no response. I tried to ring but it is continually busy and there is no system to hold. I tried to fill out the automatic response email from the website but it won't send. I am no stuck with an expensive belt that doesn't fit and no way of returning it.
2.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#986398
Reply to reviews
Omg, Gucci has the worst service ever. I order my husband some shoes on wed/morning 12/21 for X-mas. I requested for next delivery and to be gift rap. I was suppose to receive my package on Thursday and never did. I called them stayed on hold for 2hrs finally talked to...
Read more
2.0
#979143
Reply to reviews
I RECEIVED THE 2016 CATALOG BOOK WHICH WAS VERY IMPRESSIVE AT FIRST SIGHT. HOWEVER, WHEN I OPENED IT AND PURUSED THROUGH THE PAGES I BEGAN TO GET UPSET. MY FIRST QUESTION WAS HOW CAN GUCCI AS A COMPANY PUT OUT SUCH A BOOK TO THEIR CUSTOMERS. DO YOU NOT KNOW WHO BUY...
Read more
Anonymous
Anonymous

This is a joke right? *** PC.

2.8
I liked
  • Service i received in your store
I didn't like
  • The
  • Lack of diversity in your gift catalog
#973280
Reply to reviews
Today I went to Gucci at the Short Hills mall to purchase a gift. According to Gucci's website, Short Hills had 1 and NYC 5th Ave had 2 of the item. I showed the sales associate the site with the item availability. He informed me that they didn't have the item and that...
Read more
1.9
#943976
Reply to reviews
Show

Gucci Handbag Review

Bought Gucci bad which frayed within six weeks. Called Gucci took 5 weeks after several emails and phone calls for someone to get back to me. All this started in June , bag and wallet was sent back in July, September now, still waiting for refund. Customer service non existent Gucci Bista worst service ever !!!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#913802
Reply to reviews
I bought in Bayreuth Lebanon a Gucci polo $550 at the Gucci Branch in the Bayreuth Shouk Mall i wore that polo 1night out and took it to a professional drycleaner who followed the washing instructions but my polo got 1size smaller and i made a complain at the Gucci...
Read more
Anonymous
Anonymous

And i just got off the phone with them about the same thing and i am pissed and i have the ssme feeling and I still want to be refunded....

3.3
#831372
Reply to reviews