The first watch in 2015 I wore for about 6 months top. Off and on. Then it stopped working. I was upset because I paid over a thousand for it. I brought into store...King of Prussia. Nice lady took it back and rather than send it for repair she traded it for another...Read more
- Nancy in repairs at store
I didn't like
- Repair people that watch was sent too
I bought a belt that was backordered for 4 months, and when it came it was the wrong size. Not only was I not allowed to exchange it, the price had also gone up in the 4months since I bought it and so they refused to honor the initial price. Great.
Gucci - Return / refund
I Return product I did not receive refund within policy time frame as promised per there written policy and as stated (a company is only as good as there customer service you can't be a high end company with low end service) Gucci offered me free shipping on my next purchase because of the mistake but shipping is already always free so really they offers me nothing to make
Gucci - Canceled my order 5 times and they dont know why clowns !!!
5 times they canceled my order and the clowns that work there cant figure out why but ill tell u why its fraud they say they deliver to canada but they really dont liers like i thought it was illegal to say you do something and you really dont but guess gucci can do that
Gucci - Satisfied customers
I think gucci should send me and my son free goods..i love this style but i cant afford it. Single mom with a son .i cut pictures out of magazines. And add it too my wish list on my calendar.. please send a gift. Thanks
I walked in and the lady just stared at me, didn't bother to greet me or ask if I need any kind of help. I own a jewelry store and in my store there is always an employee to greet a customer regardless whether they are shopping or just looking we always acknowledge...Read more
Gucci sunglasses with Swaroski crystals in the arm. Screw was loose. Go to get it tightened. Glue was in screw. They could not get screw driver in screw. There for arm is super loose. I like tight arms. It can be tightened. Went for a replacement pair. They no longer...Read more
I didn't like
- Poor customer service and poor quality
- Poor quality
Gucci Customer Care Review
Appalling customer service. My husband ordered me a belt for Christmas, but unfortunately was the wrong size. I emailed them three times, with no response. I tried to ring but it is continually busy and there is no system to hold. I tried to fill out the automatic response email from the website but it won't send. I am no stuck with an expensive belt that doesn't fit and no way of returning it.
Omg, Gucci has the worst service ever. I order my husband some shoes on wed/morning 12/21 for X-mas. I requested for next delivery and to be gift rap. I was suppose to receive my package on Thursday and never did. I called them stayed on hold for 2hrs finally talked to...Read more
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