The fact that you can purchase sunglasses online, and return them..but CANNOT return sunglasses purchased in store is utterly ridiculous. The fact that the return policy on sunglasses is not present to you before sale or at the point of purchase is *** ridiculous as...Read more
I didn't like
I feel your pain. I have six Gucci bags. Five of them are the vintage bags and the lining has deteriorated in EVERY last one of the bags. The last one that I bought was purchased while on vacation in Aruba. I barely used it and like you was surprised that the stitching...Read more
I didn't like
- Poor customer service and poor quality
I bought a handbag July 10, 2014 from the Gucci store in Chicago on Michigan Ave. Less than a year later, the straps were almost completely broken. I sent the handbag July 2nd of this year(2015) to be reapaired. Since it had been less than a year, I was told that I...Read more
Gucci Customer Care Review
Appalling customer service. My husband ordered me a belt for Christmas, but unfortunately was the wrong size. I emailed them three times, with no response. I tried to ring but it is continually busy and there is no system to hold. I tried to fill out the automatic response email from the website but it won't send. I am no stuck with an expensive belt that doesn't fit and no way of returning it.
Gucci Handbag Review
Bought Gucci bad which frayed within six weeks. Called Gucci took 5 weeks after several emails and phone calls for someone to get back to me. All this started in June , bag and wallet was sent back in July, September now, still waiting for refund. Customer service non existent Gucci Bista worst service ever !!!!
Gucci Shoes Review
I had to return a pair of shoes to Gucci which gave me blisters. I waited and called and waited and called each time being fobbed off, 4 months later, I've still not been able to speak to the manager or get even near to a reply. Head office said ask for the tracking number- the shop said they're not allowed to give it out. Seriously terrible customer service. Never buying from there again.
The worst customer service and service. I bought a gucci watch from macys and it was tight and no body there was aware i can get free links from gucci. When i called gucci they said we can not give free links after one month. Although the watch is very expensive
Bought this sept 22 2015..wore it 3x only.and this is what ive got.hope gucci will do something about it..ill let a friend to bring this in hongkong since am not from there.Read more
Like and ***, I purchased two pairs of sandals, both over $350. Neither of them were worn daily. One of them had the thongs separate after sparsely using them for less than two years. I sent them into be repaired after called for updates every 3 weeks for about 3...Read more
PUBLICpublished review 3/17/15 On December 24th 2014 I purchased a pair of Gucci sunglasses, 3 months later one of the lenses popped out and is lost. I have contacted the proper people regarding this matter and I'm fold the best they can do is give me a discount on the...Read more
I purchased a leather hand bag from Rodeo Dr. in August while traveling across the country. When I returned home in September, I realized that the purse did not meet my needs as it was way too small. So I took it back to the Somerset Mall Gucci Store. I was met by...Read more
I purchased an orange Gucci leather handbag for my wife early 2014 for about A$2000. She hardly use the handbags, only occasionally on some weekends. After less than 6 months, the color/ leather deteriorate. We made complaint to Gucci Australia. Upon review for more...Read more
I ORDER A PURSE FROM www.guccioutletonline on feb.28 2014.i just got it this past week.THE LATCH ON IT WAS BROKE.I EMAILED THEM AND THEY WANT ME TO FIX IT.I TOLD THEM NO I WILL SEND IT BACK AND I WANT MY MONEY BACK.THEY DON'T WANT TO,GIVING ME A BAD RUN AROUND. SAYING...Read more
I ordered a $540 gucci watch online for my sons birthday present . Waited for it over 2 weeks and then when it arrived after his birthday he tried it on and the band didn't even close! His 17 yrs old and isn't overweight and they have advertised it as a men's watch...Read more
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