Gucci Phone Numbers and Emails

Toll-Free Number:

  • (877) 482-2430
Send Message

Customer Service:

  • (713) 965-9209
    Houston
  • (847) 673-8050
    Lincolnwood
  • (415) 433-2874
    San Francisco
  • (866) 692-8244
    Wayne
  • (800) 234-8224

Gucci Emails:

Customer Service
Legal
Korea, Privacy Inquiries, Privacy Inquiries
Media
sean.kim@gucci.com
Korea
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Gucci Customer Service?

Most Popular Number:

(877) 482-2430
Total calls: 834 Issues resolved: 30 Last call: Mar 17, 2024

What Is the Gucci Phone Number?

Customers can contact the Gucci customer service team by calling their toll-free number at 1-877-482-2430 for comprehensive assistance with product-related inquiries. Similarly, for more localized help, the luxury store operates multiple Gucci contact numbers specific to Gucci locations. Dial 1-713-965-9209 if you are calling from Houston. For those in Lincolnwood, the number is 1-847-673-8050. Customers can dial 1-415-433-2874 to talk to the support agent in San Francisco. Whether seeking information about Gucci products, services, or general inquiries, using these phone numbers and calling Gucci will provide customers with direct access to knowledgeable representatives ready to assist you promptly and professionally.

Can I Email Gucci Customer Service?

You can reach out to Gucci support through the email address assistance@us-onlineshopping.gucci.com. This specific Gucci email addresses various inquiries about Gucci products and online shopping. Whether you have questions about particular products, need assistance with your online shopping experience, or have general inquiries, the customer service team can provide support. If you prefer written communication, you can ignore the Gucci number and use the mentioned email to ensure a direct line of communication with Gucci.

What Are the Gucci Support Business Hours?

Gucci customer service is available during flexible hours to assist its customers in their time of need. From Monday to Saturday, the store hours are from 9 AM to 11 PM EST, and on Sundays, they operate between 10 AM and 9 PM EST. Whether you have inquiries about products, orders, or other assistance, the dedicated Gucci customer service professionals can provide support within these time frames. You can reach out during these hours, using any communication channels, to address your concerns or seek information about their luxury offerings.

How Do I Contact Gucci via the Website?

To contact the customer service team through the Gucci website, access the Contact Us section at the bottom of the homepage. Utilize the Live Chat option to connect with the Gucci customer service team's Client Advisors, available Monday to Saturday from 9 AM to 11 PM EST and Sundays from 10 AM to 9 PM EST, excluding holidays. The Live Chat is only active during the above specified hours when advisors are ready to assist. This direct and real-time communication channel ensures customers get timely and personalized support for their inquiries and concerns.

PissedConsumer Club

Contact Information

Gucci Website:

Gucci Help Center:

Corporate Office Address:

Gucci America, Inc.
195 Broadway,
New York, New York 10007
United States

Other Info (opening hours):

Hours:

Monday - Saturday: 9:00AM - 11:00PM (EST)

Sunday: 10:00AM - 9:00PM (EST)


Locations:

East coast

GTSC

150 Totowa Road

Doors 50-51

Wayne, NJ 07470

IL, MO, IA, WI, MN, OH, KY, MI

Glezer Kraus

6677 N. Lincoln Ave

Lincolnwood, IL 60712

TX, NM, AR, OK, KS, CO

Atelier

5444 Westheimer STE 1550

Houston TX 77056

CA, NV, AZ, UT, OR, WA, ID, WY, ND, SD, NE

Robert Guenther Service

210 Post Street #802

San Francisco, CA 94108

More contact details

Gucci Customer Service Reviews

1.6 / 5
Poor
Gary F Zui
Poor customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Hi
I purchased a Gucci belt 8 years ago. I where it maybe 20 times a year.

This year 2 small screws fell out of the buckle. I called Gucci customer services as Gucci say they will repair their goods if you have an account with them. I brought it into the store on the 20th January 2024 and politely acknowledged by email on the 21st January 2024. On 1st February 2024 customer services emailed me to say ''Our technicians have informed us that unfortunately no repair intervention is available for the repair of your belt''!

I emailed them back the same day to remind them that it was only 2 screws missing and wanted to escalate this matter, as Gucci is supposed to be a premium brand and the belt should have more longevity and it wasn't actually broken. On the 10th February they acknowledged my email and said to allow 3-5 working days for an update in response! On the 19th February I emailed them again and advised that they had my belt for almost 3 weeks!

On the 22nd February they finally responded ''We apologise for the delay in response. As we no longer stock the spare parts for this item, we are unable to initiate a repair as the necessary components are for this particular belt buckle which we no longer have''.
Premium brand?
No way
Terrible Customer Service

Read full review
Montrey Dus
Poor quality and poor customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My husband's Gucci sneaker screener had a quality problem on the rubber of the sole after 7 years: the rubber crumbled in the middle of the sole creating *** and laterally. After asking customer care for support, not claiming to get a refund but only asking for a sole replacement, the Customer care said that it's not connected to the quality but to the wear and tear.

How is it possible that sneakers paid 800 can be destroyed in this way after only 7 years? The rubber deterioration is usually visible on the border of the sole, not in the middle or in the lateral side and not after a few years. Nobody after several requests for help replied to me with more specific explanation.. repeating always that is a result of usage.

I'm pissed off about it and I don't suggest to buy Gucci sneakers anymore. Quality is terrible and client support even worst..

Read full review
Jemmie Ogl
HORRIBLE CUSTOMER SERVICE
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I am appalled at the awful customer service Gucci provides. The people answering the phones are incompetent!

I was trying to purchase a gift for my boyfriend and It kept saying that my payment was not successful. I thought that was weird, so I just used a different card, however still did not go through. I then called them and all they could say was that " I was not verified and therefore could make a purchase" I had no idea what this meant and neither did she. She said I had to use PayPal.

I used PayPal and still could not make purchase. I called again and the lady who answered was not helpful. Again, could not give me an answer as to why none of my payments were not going through. At the end of it all I couldn't get my bf a gift and still have no idea why I was denied.

I guess I can NEVER purchase from their online store again. Ridiculous!

Read full review
Sheila R Hqg
Customer service sucks
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My husband bought a silk scarf at the end of May for our June anniversary. The scarf had a snag so I took it in for exchange and was told it was greater than 14 days so no refunds or exchange.

When I said it was snagged the Frontenac Manager DAVE said it appeared it happened when I tried to remove the tag. I did not ever try to remove anything, it came this way. Unbelievably terrible customer service. Will never buy from Frontenac Gucci store again.

Snooty and condescending.
I called Gucci Customer Service at (877) 482-**** and was told that they cannot override a purchase made in the store. Unbelievable that Gucci can get away with selling damaged goods and there is no recourse.

Read full review

Summary of Gucci Customer Service Calls

999 TOTAL
CALLS
02:01 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gucci?

Shipping and Delivery Question:

  • “Packages”
  • “Delivery issues”
  • “Delivery”

Request for Information Question:

  • “Have a question”
  • “Question about a product”
  • “To help with any charity work”

Return/ Replace Question:

  • “Return”
  • “Want to exchange my shoes”
  • “Exchange”

Product/ Service Question:

  • “Broken watch”
  • “A broken strap”
  • “Warranty and Exchange”

Refund Question:

  • “Refund”
  • “Refund money”
  • “To see when my refund will go back on my credit card”

Activation/ Cancellation Question:

  • “To cancel an order”
  • “My order got canceled due to billing address”
  • “Cancel a Gucci man sports watch”

Payments and Charges Question:

  • “Fraud”
  • “Report fraud”
  • “I have a unknown charge”

Staff Question:

  • “Staff not attending”
  • “Watch service for a 2000L”
  • “Poor service”

Account Question:

  • “I ordered a purse, and they forgot to include the strap”
  • “Balance of gift card”
  • “Made a mistake on my Gucci account and wants to fix it”

Cards Question:

  • Credit card was charged & I did not get a confirmation email
  • “Gift card”
  • “Gift card replacement”

Website/ Application Question:

  • “Saw several items that i wanted to purchase..but i think its a scam website want to be sure if i make a purchase i will recieve my items”
  • “My resume and application status”
  • “Want earrings that were on the website and are not anymore”

Employment Question:

  • “For Job vacancy”
  • “I want a job”
  • “My W-2”

Other Question:

  • “To get Gucci belt repaired”
  • “Free gucci”
  • “Información sobre un reloj que deje en garantía en Miami el 04 de diciembre de 2023”

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