Product: Gucci Customer Care Clear all filters (0 of 11 reviews match)
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When overseas on holiday my partner bought me a pair of gucci sunglasses. They were rare glasses that cant be bought in Australia. I got home to Aus and noticed the frames were a little loose when i tried to wear them. So i dropped the brand new sunglasses off at Bondi...
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Gucci Customer Care
#1395838
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I told her o only want the price, she responded saying there’s no need for me to be spicy or she will ask security to escort us out??? Excuse me where is Gucci staff customer service , this lady was white and I’m black she was so disrespectful and I fact fled the...
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Anonymous
Anonymous

It's sad nyan

2.3
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Gucci Customer Care
#1272241
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Myself and my daughter cane to yiur store last werk in knightbridge to buy her a flower patterned tracksuit top costing nearly 700 pound one of your store staff mutered ubder their breath oh look the poor {{Redacted}} is here / when confronted paniced and i decided to...
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Anonymous
Laquifa

Well I hope you don't write for the Daily Mail because your writing is terrible!

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Gucci Customer Care
#1247252
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The ONLY decent Gucci store i have ever been into was on the Gold Cast in Queensland Australia. The online customer service needs a complete overall and they are LAZY and just want to pass you onto somewhere else. The Asian ladies in BOTH Gucci stores in Guam want...
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1.0
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Gucci Customer Care
I didn't like
  • Being discriminated against
#1219746
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I visited the Gucci store at Santana Row this evening and it only gave me validation on why I only shop them online. I went in to find out what the turnaround time would be if I brought in one of my limited edition vintage bags to just get a once over cleaning. The man...
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3.7
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Gucci Customer Care
#1130328
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Gucci - Return / refund

I Return product I did not receive refund within policy time frame as promised per there written policy and as stated (a company is only as good as there customer service you can't be a high end company with low end service) Gucci offered me free shipping on my next purchase because of the mistake but shipping is already always free so really they offers me nothing to make
1.8
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Gucci Customer Care
#1112549
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Gucci - Canceled my order 5 times and they dont know why clowns !!!

5 times they canceled my order and the clowns that work there cant figure out why but ill tell u why its fraud they say they deliver to canada but they really dont liers like i thought it was illegal to say you do something and you really dont but guess gucci can do that
1.0
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Gucci Customer Care
#1102831
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She asked me if I tried them on before I told her no I didn't but I'd like to. She quickly pretends she has not heard me and packs the bag hastily to get me out the store. Terrible customer service. Louis Vuitton provides nothing but great customer service gucci on...
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Gucci Customer Care
#1073569
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Gucci Customer Care Review

Appalling customer service. My husband ordered me a belt for Christmas, but unfortunately was the wrong size. I emailed them three times, with no response. I tried to ring but it is continually busy and there is no system to hold. I tried to fill out the automatic response email from the website but it won't send. I am no stuck with an expensive belt that doesn't fit and no way of returning it.
2.3
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Advertised vs Delivered
Customer service
Delivery Service
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Price Affordability
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Value for money
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Gucci Customer Care
#986398
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Today I went to Gucci at the Short Hills mall to purchase a gift. According to Gucci's website, Short Hills had 1 and NYC 5th Ave had 2 of the item. I showed the sales associate the site with the item availability. He informed me that they didn't have the item and that...
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1.9
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Gucci Customer Care
#943976
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