Gucci Customer Service is HORRENDOUS
Like and ***, I purchased two pairs of sandals, both over $350. Neither of them were worn daily.
One of them had the thongs separate after sparsely using them for less than two years. I sent them into be repaired after called for updates every 3 weeks for about 3 months with no response. I finally receive a call back from a Kitty Casale, supposedly one of the managers, who said that the after sales director was going to be contacting me. No response.
Then I get a call from my local Gucci store that the sandals were sent back to them! No explanation and no standing behind their obviously poor quality products. After constant calls for an explanation, I get nothing, just empty promises of a call back. I highly recommend never buying a Gucci product if this is their customer service and how they handle complaints.
Definitely not what I had expected from Gucci. :( :( :(
Reason of review: Poor customer service.
Monetary Loss: $365.
Preferred solution: Deliver product or service ordered.
Location: Villanova, Pennsylvania
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