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Myself and my daughter cane to yiur store last werk in knightbridge to buy her a flower patterned tracksuit top costing nearly 700 pound one of your store staff mutered ubder their breath oh look the poor black *** is here / when confronted paniced and i decided to...
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Anonymous
Laquifa

Well I hope you don't write for the Daily Mail because your writing is terrible!

#1247252
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I was gifted a pair of gucci shoes and its to tight

No i just got them yesterday as a birthday gift. Im a size 8 . And it wont fit my foot at all . And i want to exchange it for a bigger size !!!
4.5
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Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Value for money
#1227646
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The ONLY decent Gucci store i have ever been into was on the Gold Cast in Queensland Australia. The online customer service needs a complete overall and they are LAZY and just want to pass you onto somewhere else. The Asian ladies in BOTH Gucci stores in Guam want...
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1.0
I didn't like
  • Being discriminated against
#1219746
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Gucci - Disgracfil

Bought a belt for my daughter for Christmas 2017 . Still trying to get a resolution to the 14 day return policy . Looks like I am going to have to take the belt to an alterations shop to reduce the size when they could have simply exchanged for a smaller size
Product
#1184259
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First of All, I've called the Atlanta, GA. Gucci store for the last 3 weeks, just to get an answering service machine that does not allow you to leave a message due to the answering machine being full. Finally Eaird answered the phone and I was elated. I ordered the GG...
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#1183514
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Gucci - Faulty watch

Gucci watch mutiple problems
#1157188
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I ordered a belt from Gucci.com , the parcel go lost , wrote to gucci (dont bother calling , they dont answer calls ) , got reply that the parcel is on its way , I asked for tracking number - first time ever I heard this - they dont provide tracking nr for security...
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#1149100
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I ordered s belt online on 27/11/2017 and it now 13/12/17 and I have not received any delivery information regarding the above purchase. I have now sent numerous emails and also attempted to speak to customer services. Have not received any reply’s from my emails. This...
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Anonymous
Anonymous

I've had exactly the same problem ordered 28th November. This is the worst company I have ever dealt with for customer service

1.0
#1147527
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I visited the Gucci store at Santana Row this evening and it only gave me validation on why I only shop them online. I went in to find out what the turnaround time would be if I brought in one of my limited edition vintage bags to just get a once over cleaning. The man...
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3.7
#1130328
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Contact Gucci

Mailing Address:
Guccio Gucci S.p.A
Via Don Lorenzo Perosi, 6
Scandicci, Tuscany 50018
Italy
Phone:
(877) 482-2430
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Gucci Products and Services

All Gucci Products
The first watch in 2015 I wore for about 6 months top. Off and on. Then it stopped working. I was upset because I paid over a thousand for it. I brought into store...King of Prussia. Nice lady took it back and rather than send it for repair she traded it for another...
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2.0
I liked
  • Nancy in repairs at store
I didn't like
  • Repair people that watch was sent too
#1129588
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