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Gucci - Disgracfil

Bought a belt for my daughter for Christmas 2017 . Still trying to get a resolution to the 14 day return policy . Looks like I am going to have to take the belt to an alterations shop to reduce the size when they could have simply exchanged for a smaller size
Product
#1184259
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First of All, I've called the Atlanta, GA. Gucci store for the last 3 weeks, just to get an answering service machine that does not allow you to leave a message due to the answering machine being full. Finally Eaird answered the phone and I was elated. I ordered the GG...
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#1183514
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Gucci - Faulty watch

Gucci watch mutiple problems
#1157188
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I ordered a belt from Gucci.com , the parcel go lost , wrote to gucci (dont bother calling , they dont answer calls ) , got reply that the parcel is on its way , I asked for tracking number - first time ever I heard this - they dont provide tracking nr for security...
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#1149100
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I ordered s belt online on 27/11/2017 and it now 13/12/17 and I have not received any delivery information regarding the above purchase. I have now sent numerous emails and also attempted to speak to customer services. Have not received any reply’s from my emails. This...
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Anonymous
Anonymous

I've had exactly the same problem ordered 28th November. This is the worst company I have ever dealt with for customer service

1.0
#1147527
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I visited the Gucci store at Santana Row this evening and it only gave me validation on why I only shop them online. I went in to find out what the turnaround time would be if I brought in one of my limited edition vintage bags to just get a once over cleaning. The man...
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3.7
#1130328
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The first watch in 2015 I wore for about 6 months top. Off and on. Then it stopped working. I was upset because I paid over a thousand for it. I brought into store...King of Prussia. Nice lady took it back and rather than send it for repair she traded it for another...
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2.0
I liked
  • Nancy in repairs at store
I didn't like
  • Repair people that watch was sent too
#1129588
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Gucci sucks

I bought a belt that was backordered for 4 months, and when it came it was the wrong size. Not only was I not allowed to exchange it, the price had also gone up in the 4months since I bought it and so they refused to honor the initial price. Great.
1.4
Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
#1120469
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Gucci - Return / refund

I Return product I did not receive refund within policy time frame as promised per there written policy and as stated (a company is only as good as there customer service you can't be a high end company with low end service) Gucci offered me free shipping on my next purchase because of the mistake but shipping is already always free so really they offers me nothing to make
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Website
#1112549
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Gucci - Canceled my order 5 times and they dont know why clowns !!!

5 times they canceled my order and the clowns that work there cant figure out why but ill tell u why its fraud they say they deliver to canada but they really dont liers like i thought it was illegal to say you do something and you really dont but guess gucci can do that
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1102831
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