I RECEIVED THE 2016 CATALOG BOOK WHICH WAS VERY IMPRESSIVE AT FIRST SIGHT. HOWEVER, WHEN I OPENED IT AND PURUSED THROUGH THE PAGES I BEGAN TO GET UPSET. MY FIRST QUESTION WAS HOW CAN GUCCI AS A COMPANY PUT OUT SUCH A BOOK TO THEIR CUSTOMERS. DO YOU NOT KNOW WHO BUY...Read more
- Service i received in your store
I didn't like
- Lack of diversity in your gift catalog
Today I went to Gucci at the Short Hills mall to purchase a gift. According to Gucci's website, Short Hills had 1 and NYC 5th Ave had 2 of the item. I showed the sales associate the site with the item availability. He informed me that they didn't have the item and that...Read more
Gucci Handbag Review
Bought Gucci bad which frayed within six weeks. Called Gucci took 5 weeks after several emails and phone calls for someone to get back to me. All this started in June , bag and wallet was sent back in July, September now, still waiting for refund. Customer service non existent Gucci Bista worst service ever !!!!
I bought in Bayreuth Lebanon a Gucci polo $550 at the Gucci Branch in the Bayreuth Shouk Mall i wore that polo 1night out and took it to a professional drycleaner who followed the washing instructions but my polo got 1size smaller and i made a complain at the Gucci...Read more
Gucci Shoes Review
I had to return a pair of shoes to Gucci which gave me blisters. I waited and called and waited and called each time being fobbed off, 4 months later, I've still not been able to speak to the manager or get even near to a reply. Head office said ask for the tracking number- the shop said they're not allowed to give it out. Seriously terrible customer service. Never buying from there again.
I am particular, but I am not unreasonable. When you are paying that sort of money, you should be expecting perfection. I bought a pair of new logo of Gucci sandals in Gucci Westfield Sydney on 31-01-2016. Wore them on the 07-01-2016 for shopping. Sore feet after half...Read more
The fact that you can purchase sunglasses online, and return them..but CANNOT return sunglasses purchased in store is utterly ridiculous. The fact that the return policy on sunglasses is not present to you before sale or at the point of purchase is *** ridiculous as...Read more
I didn't like
I feel your pain. I have six Gucci bags. Five of them are the vintage bags and the lining has deteriorated in EVERY last one of the bags. The last one that I bought was purchased while on vacation in Aruba. I barely used it and like you was surprised that the stitching...Read more
I didn't like
- Poor customer service and poor quality
I bought a handbag July 10, 2014 from the Gucci store in Chicago on Michigan Ave. Less than a year later, the straps were almost completely broken. I sent the handbag July 2nd of this year(2015) to be reapaired. Since it had been less than a year, I was told that I...Read more
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