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Gucci Shoes Review

I had to return a pair of shoes to Gucci which gave me blisters. I waited and called and waited and called each time being fobbed off, 4 months later, I've still not been able to speak to the manager or get even near to a reply. Head office said ask for the tracking number- the shop said they're not allowed to give it out. Seriously terrible customer service. Never buying from there again.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
#816440
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Gucci terrible customer service and product
Gucci terrible customer service and product
Gucci terrible customer service and product
I am particular, but I am not unreasonable. When you are paying that sort of money, you should be expecting perfection. I bought a pair of new logo of Gucci sandals in Gucci Westfield Sydney on 31-01-2016. Wore them on the 07-01-2016 for shopping. Sore feet after half...
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I didn't like
  • Poor customer service and poor quality
  • Management
  • Poor quality
#789153
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The fact that you can purchase sunglasses online, and return them..but CANNOT return sunglasses purchased in store is utterly ridiculous. The fact that the return policy on sunglasses is not present to you before sale or at the point of purchase is *** ridiculous as...
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3.2
I liked
  • Products
I didn't like
  • Management
#786859
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I feel your pain. I have six Gucci bags. Five of them are the vintage bags and the lining has deteriorated in EVERY last one of the bags. The last one that I bought was purchased while on vacation in Aruba. I barely used it and like you was surprised that the stitching...
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2.0
Glenwood, Maryland
I didn't like
  • Poor customer service and poor quality
#728312
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I bought a handbag July 10, 2014 from the Gucci store in Chicago on Michigan Ave. Less than a year later, the straps were almost completely broken. I sent the handbag July 2nd of this year(2015) to be reapaired. Since it had been less than a year, I was told that I...
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Anonymous
Anonymous

OMG!!!Exact same story as me. It has bow been 6 MONTHS! !!

2.4
#726373
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Gucci Thong Sandals Review from Cebu, Cebu
Bought this sept 22 2015..wore it 3x only.and this is what ive got.hope gucci will do something about it..ill let a friend to bring this in hongkong since am not from there.
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Anonymous
HW

Bought a pair of new logo of Gucci sandals in Gucci Westfield Sydney on 31-01-2016.Wore them on the 07-01-2016 for shopping. Sore feet after half hour but have no chose as on ...

3.3
#710404
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Like and ***, I purchased two pairs of sandals, both over $350. Neither of them were worn daily. One of them had the thongs separate after sparsely using them for less than two years. I sent them into be repaired after called for updates every 3 weeks for about 3...
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1.0
Villanova, Pennsylvania
#644219
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Gucci - Sunglasses Review from Atlanta, Georgia
PUBLICpublished review 3/17/15 On December 24th 2014 I purchased a pair of Gucci sunglasses, 3 months later one of the lenses popped out and is lost. I have contacted the proper people regarding this matter and I'm fold the best they can do is give me a discount on the...
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#609559
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Watch Review

The worst customer service and service. I bought a gucci watch from macys and it was tight and no body there was aware i can get free links from gucci. When i called gucci they said we can not give free links after one month. Although the watch is very expensive
#567085
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I purchased a leather hand bag from Rodeo Dr. in August while traveling across the country. When I returned home in September, I realized that the purse did not meet my needs as it was way too small. So I took it back to the Somerset Mall Gucci Store. I was met by...
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Anonymous
Anonymous

Welome to Somsert Mall. ALL stores in that mall don't want returns for some reason. It makes them mad, go to a different store or call Gucci. Weird pissed off people work at ...

1.0
#537304
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